Meta Pixel Not Tracking Purchases? Check These 7 Causes Before You Reinstall It
The short answer If your purchases dropped soon after you added a cookie banner, the banner is almost certainly the cause. The Meta Pixel starts in a paused state and needs a signal to switch on. Many banners send the pause and never send the switch. Reinstalling the pixel will not fix that. Here is the full list, in the order worth checking. 1. Your cookie banner never sends the "on" signal Meta's developer documentation describes pausing pixel fires until consent is granted, then sending them once it is. The two states are revoke (paused) and grant (active). Plenty of banners handle the first half correctly and forget the second. The pixel then waits forever. How to test: open your site in a private window, accept cookies, then open your browser's network tab and look for requests going to facebook.com/tr. If nothing appears after you accept, the "on" signal never arrived. 2. You have two pixels on the page A theme app and a manual install both adding the ...